Your rights as a patient

Knowing the cost

Our fees are on the fee list here and on the board at the desk. Before any procedure or test, the doctor tells you what it costs.

You get an itemised receipt for everything you pay.

Your records

You can ask for copies of your case papers, prescriptions and reports. We give them within 72 hours of asking, usually the same day.

Emergencies

We are an outpatient clinic, not an emergency service. If someone falls seriously ill at the clinic, we give first aid and help arrange a transfer to hospital. In an emergency, call 112 or 108.

Consent, privacy and a chaperone

Nothing is done without your consent. For any intimate examination you can ask for a chaperone; a woman member of staff is present for women patients if you wish.

What you tell us stays in your file. We share it only with you, with your consent, or when the law requires it.

A second opinion

You can ask for a second opinion from another doctor, here or anywhere else, and take copies of your records with you.

Medicines and tests

You can buy medicines and have tests done wherever you choose. Our prescriptions name medicines by their generic names.

Treated the same

We treat everyone the same, whatever their illness, religion, caste, gender, age or where they come from, including people living with HIV.

Complaints

Talk to the practice manager named at the foot of every page. We reply within 7 days and tell you what we've done.

You can also complain to the District Registering Authority, Jaipur, which registered the clinic, or to the Rajasthan Medical Council about a doctor.